Telephony

Telephony is our IP phone solution that has been operating for more than 5 years.

On paper, Telephony is a no brainer – it is cheaper and has greater functionality than traditional fixed line services or VOIP services offered by the ISP’s. Combine enterprise cloud-PBX functionality with the low cost of voice over internet protocol technology and businesses can seriously cut costs and greatly increased the effectiveness of their phone resources  with one migration.

Our Telephony offering includes a massive amount of functionality for no additional cost and could very likely start saving you money straight away. Deploy a professional phone system, pay less, and start answering your calls on any phone, mobile, or computer in your business.

Enterprise call routing. You can program your calls to follow an infinite number of call flow scenarios. Calls can be diverted to any phone in the world using an IVR (Press 1 for…, Press 2 for…), using time based rules for when venues are opened or closed, using status based rules like midday updates or even using your contact list to prioritise VIP’s and block creepers.

Calls are routed to employees seemlessly, if the desk doesn’t answer, ring mobiles or work phones. A VIP customer might need to be diverted to their account manager instantly or you might want to shut down the entire office at 1:13pm for lunch. If together we can design a call flow, it can be implemented using Telephony even if it just means all the phones ring all the time.

Most importantly in the small to medium business segment is call queuing.

Did you know the maximum amount of time a landline can ring before successfully transferring to messagebank is 60 seconds? Did you know for a mobile phone it is even less? 30 seconds!

“Studies have shown the callers have a subconscious fear of the phone ringing out. More than 20% of people will hang up after 20-25 seconds of ringing because they don’t want to leave a message. More than 55% of callers will wait to hear your message service but will hang up immediately and not leave a message. This means that you have 30-60 seconds to answer calls from your customers to capture them successfully.”

Telephony can slow that process right down, giving you precious extra minutes to get to those calls and the ability to queue callers for extended periods of time so that customers can always get through to you. Customers can listen to professionally recorded music mastered with subtle voice recordings of your staff saying what you need to say. The aim is to keep the customer on the phone until your talented staff can get to them.

Instantly accessible call records and call recordings

Take the worry out of agreeing on pricing and scheduling and gain the ability to record your calls.

Even if you’re uneasy about recording your calls we can provide a special combination of key presses that you can use during a call to start and end a call recording which gives you the opportunity to ask the other person, “Can I record this part?”

Always on call recording is definitely possible however the way you design your call flow and the information that you need to impart upon the people you are recording must be adhered to. We can configure Telephony so that you can record all of your calls and make sure you don’t fall fowl of the law.

Voicemail and Fax to Email

Let’s face it, waiting for the robotic voice to allow us to press 3 so that we can delete our last voicemail is infuriating and when was the last time you received a genuine fax, does it even have any ink?

Telephony includes Voicemail to email as standard if you prefer it, along with the ability to port your fax number across so that you will never have to deal with another fax machine ever again.

Call Conferencing

Ever wondered how they built those Teleconference Rooms? You can learn! This product includes Conferencing, the ability to give out a number and a password so that multiple parties can dial into a teleconference with you.

Timed Calls with Included Mobile Minutes
1 Line
per month
$30
Only one simultaneous call
Replaces 1 unlimited calling landline
Bring Your Own Number
1 Call at a time
100 Local, National or Mobile Minutes
Two Connected Handsets
Call Us!
3 Lines
per month
$55
Three customers at once
Perfect for a small business upgrade from one or two lines.
Bring Your Own Number
3 Concurrent Calls
200 Local, National or Mobile Minutes
Unlimited Connected Handsets
Call Us!
5 Lines
per month
$70
Five customers at once
Most suited to businesses with more than 30 employees or businesses with high call volume who need to keep their customers on the line.
Bring Your Own Number
5 Concurrent Calls
300 Local, National or Mobile Minutes
Unlimited Connected Handsets
Call Us!
10 Lines
per month
$110
10 Customers at once
If you are planning a large event or to be receiving a higher than normal volume of calls you can temporarily upgrade to this plan to ensure you capture all of your customers.
Bring Your Own Number
10 Concurrent Calls
500 Local, National or Mobile Minutes
Unlimited Connected Handsets
Call Us!

Timed Calls with Included Landline Minutes
1 Line
per month
$20
Only one simultaneous call
Replaces 1 unlimited calling landline
Bring Your Own Number
1 Call at a time
100 Local Call Minutes
100 National Call Minutes
18c Per Minute Mobile Calls
Two Connected Handsets
Call Us!
3 Lines
per month
$45
Three customers at once
Perfect for a small business upgrade from one or two lines.
Bring Your Own Number
3 Concurrent Calls
200 Local Call Minutes
200 National Call Minutes
18c Per Minute Mobile Calls
Unlimited Connected Handsets
Call Us!
5 Lines
per month
$60
Five customers at once
Most suited to businesses with more than 30 employees or businesses with high call volume who need to keep their customers on the line.
Bring Your Own Number
5 Concurrent Calls
300 Local Call Minutes
300 National Call Minutes
18c Per Minute Mobile Calls
Unlimited Connected Handsets
Call Us!
10 Lines
per month
$100
10 Customers at once
If you are planning a large event or to be receiving a higher than normal volume of calls you can temporarily upgrade to this plan to ensure you capture all of your customers.
Bring Your Own Number
10 Concurrent Calls
500 Local Call Minutes
500 National Call Minutes
18c Per Minute Mobile Calls
Unlimited Connected Handsets
Call Us!
Unlimited Calls
1 Line
per month
$40
Only one simultaneous call
Replaces 1 unlimited calling landline
Bring Your Own Number
1 Call at a time
Unlimited Local Calls
Unlimited National Calls
Unlimited Calls to Australian Mobiles
Two Connected Handsets
Call Us!
5 Lines
per month
$150
Five customers at once
Most suited to businesses with more than 30 employees or businesses with high call volume who need to keep their customers on the line.
Bring Your Own Numbers
5 Concurrent Calls
Unlimited Local Calls
Unlimited National Calls
Unlimited Calls to Australian Mobiles
Unlimited Connected Handsets
Call Us!
10 Lines
per month
$200
10 Customers at once
If you are planning a large event or to be receiving a higher than normal volume of calls you can temporarily upgrade to this plan to ensure you capture all of your customers.
Bring Your Own Numbers
10 Concurrent Calls
Unlimited Local Calls
Unlimited National Calls
Unlimited Calls to Australian Mobiles
Unlimited Connected Handsets
Call Us!
Other Calls Calls to 000 are free to call during an emergency.
13 or 1300 numbers are charged at 30c per call untimed.
18 or 1800 numbers are free to call.
Telstra’s Call Connect (1234) are charged at $1.40 per call.
International Directories (1255)are charged at $3.00 per call.
1900 numbers are not available from this service.
0055 numbers are not available from this service.

With respect to international rates, if you are often calling internationally we will shop around for the most appropriate upstream provider however as an example of our rates we publish the following starter rates for a number of countries:

CountryLandlineMobile
Argentina$0.05$0.38
Brazil$0.05$0.31
Canada$0.025$0.025
China$0.02$0.02
East Timor$1.51$1.85
Fiji$0.43$0.43
France$0.025$0.08
Germany$0.025$0.07
Hong Kong$0.04$0.04
India$0.04$0.05
Indonesia$0.10$0.10
Ireland$0.02$0.06
Italy$0.02$0.14
Japan$0.03$0.11
Malaysia$0.05$0.05
Micronesia (Satellite)$0.80$0.80
Nauru$2.20$3.00
Netherlands$0.50$0.50
New Zealand$0.02$0.10
Pakistan$0.20$0.20
Papua New Guinea$1.17$1.81
Philippines$0.20$0.22
Samoa$0.08$0.08
Singapore$0.02$0.02
Solomon Islands$1.51$1.51
South Africa$0.21$0.24
Sudan$0.45$0.45
Thailand$0.02$0.04
Tokelau$2.19$2.42
Tonga$1.75$2.11
United Kingdom$0.05$0.05
USA$0.05$0.05
Vietname$0.13$0.13